FAQ
Everything about BullionCore, answered.
124 questions on billing, fixing and hedging, compliance, the apps, the AI Agent, hosting and getting started. Can't find yours? Our team replies within one working day.
General
What is BullionCore?
BullionCore is an integrated ERP platform designed specifically for bullion dealers, gold and jewelry businesses, retailers, wholesalers, goldsmiths, and trading operations. It combines billing, inventory, spot pricing, fixing, hedging, KYC, AML, VAT, CRM, online sales, management approvals, reporting, and AI-powered assistance in one platform.
Who is BullionCore designed for?
BullionCore is designed for bullion traders, gold dealers, jewelry retailers, jewelry wholesalers, refineries, goldsmiths, precious-metal businesses, and companies operating both B2B and B2C channels.
Is BullionCore suitable for both bullion and jewelry businesses?
Yes. BullionCore supports bullion trading as well as retail and wholesale jewelry operations, including commodity management, inventory, sales, purchasing, goldsmith operations, pricing, fixing, and customer management.
Can BullionCore manage both retail and wholesale businesses?
Yes. BullionCore supports retail counters, wholesale/B2B transactions, business-to-business pricing, customer accounts, orders, fixing/unfixing, hedging, inventory, and management approvals.
Is BullionCore an ERP or only a billing system?
BullionCore is a complete integrated ERP suite rather than simply a billing application. It connects commercial operations with pricing, inventory, hedging, compliance, accounting-related data, management, online sales, and business intelligence.
Can BullionCore replace multiple separate systems?
BullionCore is designed to consolidate multiple business functions into one integrated environment, reducing the need to operate separate systems for billing, commodity management, fixing, hedging, KYC, AML, VAT data, online orders, and management monitoring.
Billing & Business Operations
What does the BullionCore billing module support?
The billing module supports bullion and jewelry sales, purchases, customer transactions, pricing, commodities, inventory, fixing/unfixing workflows, and related transaction management.
Can BullionCore handle gold and silver transactions?
Yes. BullionCore supports precious-metal commodities including gold and silver and can be configured for other supported commodities such as platinum.
Can BullionCore handle spot-based billing?
Yes. BullionCore can use live spot prices and configured business pricing rules to support spot-based transactions and billing.
Can BullionCore manage customer accounts?
Yes. Customer information, transactions, deals, statements, orders, and related activities can be managed through the ERP.
Can BullionCore handle B2B customers?
Yes. BullionCore includes B2B functionality for wholesale customers, pricing, spot transactions, fixing/unfixing, hedging, approvals, and account management.
Can BullionCore manage multiple branches?
The platform can be configured for multi-branch and multi-location business operations, depending on the deployment and business structure.
Can BullionCore manage multiple users and roles?
Yes. User roles and access permissions can be configured according to responsibilities, departments, branches, and management levels.
Can transactions require approval before completion?
Yes. BullionCore supports configurable approval workflows, including approvals through the Manager Mobile Application.
Smart Hedging & Spot Fixing
What is BullionCore Smart Hedging?
Smart Hedging is an integrated hedging and risk-management capability that connects bullion business transactions with supported liquidity providers, brokers, MT5 environments, and hedging platforms.
Can BullionCore connect directly to liquidity providers?
Yes. BullionCore Smart Hedging can connect with supported direct Liquidity Providers through FIX API connectivity.
Can BullionCore connect to multiple LPs?
Yes. The architecture supports connectivity with multiple supported LPs, allowing businesses to manage their liquidity and execution infrastructure more efficiently.
Can BullionCore connect to MT5?
Yes. BullionCore can integrate with supported MT5 accounts and environments for hedging and trade-management workflows.
Can BullionCore connect with MetaFix?
Yes. BullionCore can integrate with MetaFix and supported MetaFix hedging and brokerage infrastructure.
Can BullionCore work with a broker instead of a direct LP?
Yes. Depending on the integration, BullionCore can connect with supported broker or MT5 environments in addition to direct LP connectivity.
What is Spot Fixing in BullionCore?
Spot Fixing allows businesses to manage transactions where the final precious-metal price is determined or fixed based on an applicable spot price and agreed business rules.
What is an Unfix transaction?
An Unfix workflow allows an eligible previously fixed transaction to be reopened or adjusted according to the business’s configured rules and approval process.
Can fixing and unfixing be managed from the Manager App?
Yes. Authorized managers can monitor and manage fixing/unfixing requests and approvals through the Manager Mobile Application.
Can BullionCore automatically link a customer order to hedging?
Yes. Online and business transactions can be integrated with the hedging workflow so eligible orders can be processed through the configured hedging infrastructure.
Can BullionCore manage B2B hedging?
Yes. BullionCore provides B2B spot, fixing, unfixing, and hedging management capabilities.
Can BullionCore manage different hedging accounts?
Yes, supported account and connectivity structures can be configured according to the business and hedging environment.
Can BullionCore monitor liquidity and margin requirements?
Yes. Management users can monitor relevant liquidity, exposure, margin-call information, and risk-related alerts from the Manager Application.
AI Agent
What is the BullionCore AI Agent?
The BullionCore AI Agent is an integrated business assistant designed to help users understand operations, analyze data, generate reports, identify issues, provide insights, and assist with troubleshooting.
What can the BullionCore AI Agent do?
The AI Agent can assist with operational queries, troubleshooting, database-level analysis, report generation, warnings, alerts, analytics, business insights, and other supported ERP tasks.
Can the AI Agent generate business reports?
Yes. It can assist in generating reports and summaries based on available ERP data and authorized access.
Can AI analyze business performance?
Yes. The AI Agent can analyze available operational data and provide insights relating to sales, purchases, volumes, inventory, transactions, pricing, and other configured business metrics.
Can AI identify unusual business activity?
The AI Agent can assist in identifying unusual patterns, exceptions, warnings, and other conditions based on configured data and rules.
Can AI help troubleshoot ERP problems?
Yes. The AI Agent can assist with troubleshooting by analyzing available system and operational information and guiding users toward possible causes and solutions.
Can AI answer questions about my business data?
Yes, subject to user permissions and available data. Authorized users can use natural-language queries to obtain business information and insights.
Can AI access the entire database?
Access is controlled by the platform’s authorization and security architecture. The AI Agent should only operate on data and functions permitted for the relevant user and configuration.
Can AI automatically make business decisions?
The AI Agent is primarily designed to assist users with information, analysis, recommendations, warnings, and operational support. Critical financial or business actions can remain subject to configured human approval.
KYC & AML
Does BullionCore include KYC integration?
Yes. BullionCore provides integrated KYC screening capabilities and can connect with supported KYC service providers.
Can KYC be completed through the customer mobile application?
Yes. BullionCore can integrate KYC workflows with the client-facing mobile application, allowing customers to provide required information and documentation digitally.
Can KYC information sync with the ERP?
Yes. Supported KYC integrations can synchronize relevant customer screening and verification information with BullionCore.
Does BullionCore support AML integration?
Yes. BullionCore can integrate with supported AML service providers for screening and compliance workflows.
Is AML data synchronized in real time?
Supported AML integrations can provide real-time or near-real-time data synchronization depending on the connected service provider and API capabilities.
Can BullionCore maintain KYC and AML records?
Yes. Relevant KYC/AML information and screening results can be associated with customer records according to the configured compliance workflow.
Can KYC/AML checks be triggered automatically?
Automated screening can be configured where supported by the selected KYC/AML provider and the business workflow.
VAT & Tax
Does BullionCore support VAT data management?
Yes. BullionCore can collect and organize transaction data required for VAT reporting and filing workflows.
Can BullionCore integrate with VAT filing agents?
Yes. BullionCore can integrate with supported VAT filing agents or service providers.
Can BullionCore support FTA VAT filing workflows?
BullionCore can support VAT data preparation and integration with appropriate filing workflows or service providers. Final filing and regulatory submission depend on the applicable FTA process and authorized service arrangement.
Can VAT information be monitored in real time?
The platform can provide real-time visibility into available VAT-related transaction data and filing status where the connected service provider/API supports real-time status updates.
Can BullionCore remind users about VAT deadlines?
Yes. Configurable reminders and alerts can help businesses monitor VAT filing and compliance deadlines.
Can VAT data be collected automatically from transactions?
Yes. VAT-related information can be captured from relevant ERP transactions to reduce manual data entry and simplify preparation.
Manager Mobile Application
What is the BullionCore Manager App?
The Manager App is a mobile application designed for business owners, directors, managers, and authorized administrators to monitor and manage key business activities remotely.
What can I see in the Manager App?
Depending on permissions, users can view sales, purchases, transaction volumes, fixing, unfixing, liquidity, margin calls, pricing information, alerts, approvals, notifications, and business insights.
Can owners monitor the business remotely?
Yes. Authorized users can monitor important business information remotely through the Manager App.
Can managers approve transactions from mobile?
Yes. Supported approval workflows can be handled through the Manager App.
Can managers receive real-time notifications?
Yes. The application can provide notifications and alerts for configured business events and approval requirements.
Can the Manager App show margin calls?
Yes. Margin-call information can be displayed for supported hedging and trading integrations.
Can the Manager App show market volatility alerts?
Yes. Volatility and other configured market/business alerts can be provided to authorized users.
Can multiple managers use the application?
Yes. Multiple authorized users can be configured with different permissions and access levels.
Client Mobile Application
Can BullionCore connect to a customer mobile app?
Yes. BullionCore provides integration capabilities for client-facing mobile applications.
What can customers see through the mobile application?
Depending on the business configuration, customers can access their deals, transaction history, statements, orders, KYC workflows, and other permitted information.
Can customers view their bullion deals?
Yes. Customers can access their eligible deal information through the connected application.
Can customers view their statements through mobile?
Yes. Customer statements can be made available through the connected mobile application.
Can customers place orders through the app?
Yes. A business’s online store or mobile application can be integrated with BullionCore for order processing.
Can online orders connect to hedging?
Yes. Supported online orders can be connected to the ERP’s pricing, fixing, and hedging workflows.
Online Store & E-Commerce
Does BullionCore support an online bullion store?
Yes. BullionCore can integrate with online bullion and jewelry stores.
Can BullionCore support an online jewelry store?
Yes. The platform can support online jewelry operations and integrate orders with ERP inventory and business workflows.
Can online orders automatically reach the ERP?
Yes. With the appropriate integration, online orders can be synchronized with BullionCore.
Can online orders be connected to spot pricing?
Yes. Online pricing can be integrated with available spot-price feeds and configured pricing rules.
Can online orders trigger hedging workflows?
Supported order flows can be connected to hedging infrastructure based on the business’s configured rules and integration.
Commodity & Inventory Management
What commodities can BullionCore manage?
BullionCore is designed to manage precious metals including gold, silver, and platinum, with support for additional commodities depending on configuration.
Does BullionCore provide live gold prices?
Yes. BullionCore can integrate supported live spot-price feeds for gold.
Does BullionCore support silver prices?
Yes.
Does BullionCore support platinum prices?
Yes.
Can the business configure its own pricing rules?
Yes. Pricing can be configured according to the business model, product, customer type, market price, premiums, margins, and other applicable rules.
Can BullionCore manage bullion inventory?
Yes. Bullion inventory and commodity movements can be managed through the ERP.
Jewelry Retail & Wholesale
Can BullionCore manage jewelry retail operations?
Yes. BullionCore includes functionality designed for jewelry retail operations.
Can BullionCore manage jewelry wholesale?
Yes. Wholesale customers, transactions, pricing, orders, inventory, and related workflows can be supported.
Can BullionCore manage goldsmith operations?
Yes. BullionCore includes a dedicated goldsmith-oriented solution for managing relevant production and business workflows.
Can BullionCore manage making charges and wastage?
The system can be configured to manage jewelry pricing components such as making charges, wastage, and other applicable commercial parameters.
Can BullionCore manage finished jewelry and raw materials?
Yes. Commodity and inventory management can be configured for relevant raw materials, components, and finished products.
Hosting & Technology
What operating system does BullionCore use?
BullionCore is designed to operate on Linux-based server environments.
Can BullionCore be hosted on a customer’s cloud server?
Yes. BullionCore can be deployed on a customer’s cloud infrastructure.
Can BullionCore be installed on a local server?
Yes. Businesses can deploy BullionCore on a suitable local/on-premises server environment.
Can BullionCore run in a private cloud?
Yes, depending on the infrastructure and deployment architecture.
Who controls the server?
The deployment model can be selected according to the customer’s requirements. The customer may use its own cloud infrastructure or local server environment.
Is BullionCore scalable?
Yes. The platform is designed to support growing businesses, additional users, branches, transactions, integrations, and business channels.
Can BullionCore integrate with third-party systems?
Yes. BullionCore is designed with integration capabilities for APIs, KYC providers, AML providers, VAT services, liquidity providers, MT5, MetaFix, mobile applications, e-commerce platforms, and other supported systems.
Multi-Language & Accessibility
Does BullionCore support multiple languages?
Yes. BullionCore supports a multilingual environment, allowing businesses to configure supported languages according to their requirements.
Can different users use different languages?
Depending on the application configuration, users can be provided with their preferred supported language.
Liquidity Provider & Trading Infrastructure
Can BullionCore connect to Tier-1 liquidity providers?
BullionCore is designed to integrate with supported Tier-1 and institutional liquidity providers through appropriate connectivity such as FIX API.
Can BullionCore help with LP account onboarding?
BullionCore can support integration workflows and facilitate connectivity with supported liquidity providers. Actual account opening remains subject to the LP’s KYC, compliance, eligibility, and commercial requirements.
Can I connect my existing LP account?
Yes, where the LP provides compatible connectivity such as FIX API or another supported integration method.
Can I use multiple liquidity providers?
Yes. BullionCore can be configured for multiple supported liquidity sources.
Can I use an MT5 account for hedging?
Yes, where the MT5 environment is configured and accessible through the required integration.
Security & Access
How does BullionCore control user access?
BullionCore uses role-based access and permission controls to restrict users to the functions and information appropriate to their responsibilities.
Can sensitive operations require approval?
Yes. Approval workflows can be configured for sensitive transactions and operational activities.
Can different departments have different access?
Yes. Access can be structured according to departments, roles, branches, and responsibilities.
Can BullionCore be hosted on the customer’s infrastructure for greater control?
Yes. Customers can choose a suitable deployment model, including their own cloud infrastructure or on-premises environment.
Support & AI Assistance
Does BullionCore provide technical support?
Yes. BullionCore provides support for customers using the platform.
Is BullionCore support available 24/7?
BullionCore is designed to provide 24/7 support and AI-assisted assistance, subject to the customer’s support plan and service level.
Can the AI Agent assist outside normal working hours?
Yes. AI-assisted support can help users with supported operational questions, troubleshooting, reports, alerts, and system guidance.
Can BullionCore help reduce manual work?
Yes. The integrated architecture is designed to automate and connect workflows across billing, pricing, hedging, compliance, online orders, reporting, approvals, and management monitoring.
Business Intelligence & Analytics
Does BullionCore provide real-time business insights?
Yes. Authorized users can access real-time or near-real-time insights based on available transaction and integration data.
Can management monitor sales and purchases?
Yes.
Can management monitor transaction volumes?
Yes.
Can management monitor fixing and unfixing?
Yes.
Can management monitor liquidity?
Yes.
Can management monitor margin requirements?
Yes, for supported hedging integrations.
Can BullionCore provide alerts?
Yes. Configurable operational, market, compliance, approval, and risk-related alerts can be provided.
Can BullionCore generate management reports?
Yes. The ERP provides reporting capabilities, with AI-assisted report generation and analysis where supported.
Integration
What systems can BullionCore integrate with?
BullionCore can integrate with supported:
- Direct LPs
- FIX API providers
- Brokers
- MT5
- MetaFix
- KYC providers
- AML providers
- VAT service providers
- Mobile applications
- Online stores
- Business applications
- Other APIs and enterprise systems
Does BullionCore provide API integration?
Yes. API-based integrations can be implemented for supported external systems.
Can BullionCore integrate with an existing business application?
Yes. Existing customer-facing or business applications can be connected through supported APIs and integration methods.
Can BullionCore integrate with an existing website?
Yes. Online websites and e-commerce systems can be integrated with the ERP.
Implementation
Can BullionCore be customized for my business?
Yes. BullionCore can be configured and integrated according to the business’s operational requirements.
Can BullionCore support different bullion business models?
Yes. The system can be configured for different retail, wholesale, bullion trading, jewelry, goldsmith, and B2B operating models.
Can BullionCore migrate data from my existing ERP?
Data migration can be supported depending on the existing system, data structure, data quality, and migration requirements.
Can BullionCore integrate with my existing hedging infrastructure?
Yes, where the existing infrastructure provides a supported integration method.
Can BullionCore be deployed gradually?
Yes. Businesses can implement modules and integrations according to their implementation plan and operational priorities.
Why BullionCore?
Why should I choose BullionCore instead of separate software systems?
BullionCore brings core bullion and jewelry business operations into one integrated ecosystem, reducing disconnected workflows between billing, pricing, hedging, compliance, online sales, management, and reporting.
What makes BullionCore different from traditional bullion ERP software?
BullionCore combines traditional ERP functionality with integrated spot fixing, smart hedging, LP/FIX API connectivity, KYC, AML, VAT workflows, mobile management, online commerce, and an AI Agent.
Is BullionCore suitable for a modern Dubai bullion business?
Yes. BullionCore is designed for modern bullion and jewelry businesses that require integrated trading, ERP, compliance, digital customer engagement, mobile management, and real-time business visibility.
Can BullionCore grow with my business?
Yes. BullionCore is designed as a scalable platform that can support additional users, branches, commodities, integrations, transaction volumes, and digital channels.
Can BullionCore give business owners complete visibility?
Yes. Through the ERP, Manager App, dashboards, alerts, reports, analytics, and AI Agent, authorized management users can gain a consolidated view of business operations.
Is BullionCore suitable for businesses that want to digitize their entire operation?
Yes. BullionCore is designed to connect the entire operational cycle—from customer onboarding and KYC through pricing, sales, inventory, fixing, hedging, compliance, online orders, reporting, and management monitoring.
Run it withBullionCore
See BullionCore running on your own bullion sales, stock and VAT in a 30-minute walkthrough. We reply within one working day.
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Deira, Dubai, United Arab Emirates - Hours
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